Sumsub

All Systems Operational

Uptime over the past 90 days. View historical uptime.
EU Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
MobileSDK Operational
90 days ago
100.0 % uptime
Today
WebSDK Operational
90 days ago
100.0 % uptime
Today
UAE Operational
90 days ago
77.69 % uptime
Today
API Operational
90 days ago
77.68 % uptime
Today
MobileSDK Operational
90 days ago
77.69 % uptime
Today
WebSDK Operational
90 days ago
77.69 % uptime
Today
SGP Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
MobileSDK Operational
90 days ago
100.0 % uptime
Today
WebSDK Operational
90 days ago
100.0 % uptime
Today
Support Systems Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2026

No incidents reported today.

May 17, 2026
DDos attack
Resolved - The incident has been resolved, and all services are operating normally.

Our teams will continue monitoring the platform to ensure ongoing stability. We appreciate your patience and understanding throughout the incident.
May 17, 18:51 UTC
Update - We are continuing to monitor for any further issues.
May 17, 18:46 UTC
Monitoring - The DDoS attack activity has subsided, and our services are currently operating normally.

Our teams continue to closely monitor the platform to ensure ongoing stability and respond quickly to any further abnormalities.
May 17, 06:09 UTC
Identified - Our service is currently being targeted by a DDoS attack.

Our Team is implementing counter measures at the moment.

We will keep you posted.
May 16, 15:15 UTC
May 16, 2026
DDos attack
Resolved - Our Team has succesfully concluded the incident resolved. Everything is now operational.

The attack took place between 07:15 UTC and 8:00 UTC.

During the attack, we received a spike of 20–30x increase in total requests.
The attack is still ongoing; However, our Team has mitigated it for now and are working with Cloudflare on a more reliable permanent solution.

If you have any questions, please, don't hesitate to contact Support.
May 16, 13:37 UTC
Monitoring - We have succesfully identified and blocked the source of attack.
Currently the Team is reviewing the attack aftermath.
All systems are up and operational.
We will keep monitoring the situation for some additional time to ensure the incident is fully addressed.

Thank you!
May 16, 08:17 UTC
Identified - Our service is currently being targeted by a DDoS attack.
Our Team is implementing counter measures at the moment.

We will keep you posted.
May 16, 07:30 UTC
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Support integration for Slack
Resolved - We are pleased to confirm the system was operational for the last 12 hours.
The root cause has been identified and a permanent fix has been implemented.

All affected support tickets were reopened and processed.
Our team is available through all the usual channels to assist you.
Thank you for your patience throughout this process!
May 5, 12:32 UTC
Update - We will continue to monitor for any further issues to ensure the problem is completely resolved.
May 4, 21:46 UTC
Monitoring - We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action.

Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side.

We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
May 4, 21:46 UTC
May 4, 2026
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