Resolved -
As there is currently no estimated time of resolution from AWS regarding the UAE region outage, we are closing this incident.
All affected customers have been successfully migrated to alternative regions shortly after the incident began, and services are fully operational. Our services remain available and can be used as usual — no action is required on your side.
Once the upstream infrastructure in the UAE region is restored and stable, we will automatically migrate operations back without disruption.
We will continue to monitor the situation internally and appreciate your understanding.
Should you have any particular concerns in regards to this incident, please, feel free to reach our Support Team.
Apr 28, 10:08 UTC
Update -
To mitigate the impact of the ongoing AWS power outage affecting the UAE region, we have temporarily launched part of our UAE production infrastructure in the EU region. This allows UAE users to continue operating and submitting verifications while the issue persists.
Please note that some data may still be missing or incomplete, as we were not able to retrieve the full dataset from AWS before the outage occurred. As a result, certain records or synchronization states may be partially unavailable at this time.
We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.
Mar 6, 18:05 UTC
Update -
We are continuing to monitor for any changes with UAE AWS infrastructure availability.
Mar 4, 09:47 UTC
Update -
The state of UAE AWS infrastructure remains unchanged according to Amazon updates.
Our Team stays alert and follows the situation closely.
Mar 3, 09:13 UTC
Update -
We are continuing to monitor for any changes with UAE AWS infrastructure availability.
Mar 2, 12:00 UTC
Update -
We are continuing to monitor for any changes with UAE AWS infrastructure availability.
Mar 2, 11:32 UTC
Update -
We are continuing to monitor for any changes with UAE AWS infrastructure availability.
Mar 2, 11:12 UTC
Update -
We are continuing to monitor for any changes with UAE AWS infrastructure availability.
Mar 2, 11:10 UTC
Monitoring -
We are currently experiencing infrastructure issues in the UAE region due to a confirmed power outage at our upstream provider's (AWS) datacenters. Users may experience temporary delays or intermittent availability of verification services, as well as impacted performance and data synchronization. We are closely monitoring the situation and apologize for any inconvenience this may cause.
https://health.aws.amazon.com/health/status
Other regions are not affected.
Mar 2, 08:06 UTC