Monitoring - The source of the ongoing DDoS attack has been identified, and mitigation measures have been applied to minimize the impact on platform stability and service availability.
Our teams continue to closely monitor the infrastructure and traffic patterns. While the situation has stabilized, some intermittent disruptions may still occur during the monitoring period.
May 18, 2026 - 07:37 UTC
Identified - We have identified ongoing DDoS attack activity affecting parts of our infrastructure, which may result in intermittent service disruptions and increased response times for some customers.
Our engineering and infrastructure teams are actively working on mitigation measures and continuously monitoring platform stability. We are prioritizing service availability restoration and will continue providing updates as the situation evolves.
May 18, 2026 - 07:15 UTC
Investigating - We are currently experiencing another DDoS attack affecting parts of our infrastructure and service availability.
Our engineering and infrastructure teams are actively applying mitigation measures and closely monitoring platform stability. Some services may experience intermittent disruptions or increased response times during this period.
We will continue to provide updates as more information becomes available.
May 18, 2026 - 05:42 UTC
EU
Operational
90 days ago
99.99
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
MobileSDK
Operational
90 days ago
100.0
% uptime
Today
WebSDK
Operational
90 days ago
100.0
% uptime
Today
UAE
Operational
90 days ago
77.69
% uptime
Today
API
Operational
90 days ago
77.68
% uptime
Today
MobileSDK
Operational
90 days ago
77.69
% uptime
Today
WebSDK
Operational
90 days ago
77.69
% uptime
Today
SGP
Operational
90 days ago
99.99
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
MobileSDK
Operational
90 days ago
100.0
% uptime
Today
WebSDK
Operational
90 days ago
100.0
% uptime
Today
Support Systems
Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The incident has been resolved, and all services are operating normally.
Our teams will continue monitoring the platform to ensure ongoing stability. We appreciate your patience and understanding throughout the incident.
May 17, 18:51 UTC
Update -
We are continuing to monitor for any further issues.
May 17, 18:46 UTC
Monitoring -
The DDoS attack activity has subsided, and our services are currently operating normally.
Our teams continue to closely monitor the platform to ensure ongoing stability and respond quickly to any further abnormalities.
May 17, 06:09 UTC
Identified -
Our service is currently being targeted by a DDoS attack.
Our Team is implementing counter measures at the moment.
Resolved -
Our Team has succesfully concluded the incident resolved. Everything is now operational.
The attack took place between 07:15 UTC and 8:00 UTC.
During the attack, we received a spike of 20–30x increase in total requests. The attack is still ongoing; However, our Team has mitigated it for now and are working with Cloudflare on a more reliable permanent solution.
If you have any questions, please, don't hesitate to contact Support.
May 16, 13:37 UTC
Monitoring -
We have succesfully identified and blocked the source of attack. Currently the Team is reviewing the attack aftermath. All systems are up and operational. We will keep monitoring the situation for some additional time to ensure the incident is fully addressed.
Thank you!
May 16, 08:17 UTC
Identified -
Our service is currently being targeted by a DDoS attack. Our Team is implementing counter measures at the moment.
Resolved -
We are pleased to confirm the system was operational for the last 12 hours. The root cause has been identified and a permanent fix has been implemented.
All affected support tickets were reopened and processed. Our team is available through all the usual channels to assist you. Thank you for your patience throughout this process!
May 5, 12:32 UTC
Update -
We will continue to monitor for any further issues to ensure the problem is completely resolved.
May 4, 21:46 UTC
Monitoring -
We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action.
Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side.
We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
May 4, 21:46 UTC