Resolved -
We are pleased to confirm the system was operational for the last 12 hours.
The root cause has been identified and a permanent fix has been implemented.
All affected support tickets were reopened and processed.
Our team is available through all the usual channels to assist you.
Thank you for your patience throughout this process!
May 5, 12:32 UTC
Update -
We will continue to monitor for any further issues to ensure the problem is completely resolved.
May 4, 21:46 UTC
Monitoring -
We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action.
Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side.
We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
May 4, 21:46 UTC