Resolved -
We are happy to confirm the issue has been fully resolved.
Should you have any additional questions, please, reach out to our Support team!
Nov 28, 16:26 UTC
Monitoring -
A fix has been implemented, and we're monitoring the results. If you're still experiencing issues, please contact support through a chat widget or business-support@sumsub.com.
Nov 28, 12:47 UTC
Identified -
We are currently experiencing a front-end issue affecting Transaction Monitoring, Travel Rule, and AML cases.
Dashboard users may see an incorrect Full Name. No other fields are affected. AML hits are displaying proper information. Our technical teams ensured that the transactions and checks data on the backend are correct, and all the checks are performed correctly. The issue affects UI only.
The root cause has already been identified, and a fix is being developed and will be deployed in the closest time.