Connectivity issues for some users in Vietnam

Incident Report for Sumsub

Investigating

We are investigating reports of connectivity issues affecting some end users in Vietnam.
Affected users may fail to load the verification flow or the liveness/selfie step, or get connection errors in the Mobile or Web SDK.

Verification from other regions or countries is not affected.

We will post an update as soon as we have more information.

Posted Oct 02, 2026 - 20:40 UTC

This incident affects: EU (MobileSDK, WebSDK).