Incident Report: Temporary Elevation of API Errors During Planned Infrastructure Change (09:05–09:40 UTC)

Incident Report for Sumsub

Resolved

09:05 to 09:40 UTC (35 minutes)
During this period, a small number of 5XX errors may have been observed by some of our clients accessing our API endpoints. These errors were caused by an issue encountered during a planned infrastructure change.
We are pleased to inform you that the service is operating normally, and no further action is required.
If you experience any lingering issues or have concerns following this incident, please don't hesitate to contact Sumsub Support for assistance.

Posted Dec 16, 2024 - 09:00 UTC