Technical Issue with document uploading availability
Incident Report for Sumsub
Date: 2023-05-12
Duration: 11:00 UTC - 11:09 UTC (9 minutes)

Impact: Document uploading and fetching from the dashboard were not working.

Incident Summary
On May 12, 2023, our system experienced a disruption in document uploading and downloading functionality on the dashboard. The issue persisted for 9 minutes, during which time requests failed with HTTP 500 errors. Users were unable to upload documents or access them from the dashboard. Our team promptly investigated the issue and resolved it.

We apologize for any inconvenience this incident may have caused, and we remain committed to providing reliable and high-quality service to our users. We will continue to monitor the situation and implement necessary measures to prevent similar issues in the future.

11:00 UTC - Received alerts from the monitoring system and initiated an investigation.
11:02 UTC - Root cause identified.
11:07 UTC - Root cause addressed and fixed.
11:09 UTC - Service restored and returned to normal.
Posted May 12, 2023 - 11:00 UTC