Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTC

Incident Report for Sumsub

Resolved

Between 2026-03-26 11:07 UTC and 2026-03-26 12:50 UTC, we experienced a minor issue affecting PDF report generation.

During this time, applicant PDF exports may have been incomplete. The issue has now been fully resolved.

If your PDF report contains blank sections, missing pages, or looks incomplete, please generate the PDF report again.

We apologize for any inconvenience caused.

Please, contact our Support Team in case you have any questions!

Posted Mar 26, 2026 - 14:01 UTC

This incident affected: EU (API, MobileSDK, WebSDK).