Liveness Initialization Issue

Incident Report for Sumsub

Resolved

Mobile SDK users experienced an issue during the Liveness verification step, where the interface could appear unresponsive and remain in a prolonged loading state. The issue has been fully resolved, and the service is currently operating normally.

Affected period: 15:22 - 15:45 UTC
Posted Dec 15, 2025 - 15:45 UTC
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