Technical issue with AML service

Incident Report for Sumsub

Resolved

This incident has been resolved.

Posted Dec 02, 2022 - 18:12 UTC

Identified

Our service has encountered a technical problem preventing us from getting a response from the external source responsible for providing AML matches. In some cases, there may be an increase in verification time.

Our team together with AML provider are actively investigating the incident and we will update you with more details as we have them.

Posted Dec 02, 2022 - 17:17 UTC

This incident affected: API, WebSDK, and MobileSDK.