Data Processing Delays - Reporting Tools Affected
Incident Report for Sumsub
Resolved
This incident has been resolved.
Posted Sep 29, 2022 - 19:48 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2022 - 19:11 UTC
Identified
Issue identified on our side.
KYC checks take significantly longer time.
LiveChat widgets are also affected. Customer support available only via e-mail or TG chat.
Posted Sep 29, 2022 - 18:22 UTC
Update
We are continuing to investigate this issue.
Posted Sep 29, 2022 - 18:09 UTC
Investigating
Currently applicant checks take significant longer time, than usually. No data has been lost and the system should be caught up shortly.
Posted Sep 29, 2022 - 18:09 UTC
This incident affected: API, WebSDK, and MobileSDK.
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