Temporary API Disruption on July 11th, 2024

Incident Report for Sumsub

Resolved

We experienced a brief disruption in our API services on July 11th, 2024, between 10:34 and 10:40 (UTC), during which some requests to api.sumsub.com returned 5XX errors.

Our team swiftly addressed the issue, and the platform was fully operational and stable after six minutes. We are conducting a thorough investigation to understand the root cause and implement measures to prevent future occurrences.

If you continue to experience any issues, please contact Sumsub Support for assistance.

We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.

Posted Jul 11, 2024 - 10:30 UTC